MixReflect

Support

Need help? We're a small team and we actually read every message.

Fastest

Email us directly

We respond within 24 hours, usually faster.

support@mixreflect.com

In-app

Submit a support ticket

Log in to create a ticket and track replies in one place.

Account

Reset your password

Can't sign in? Reset your password from the login page.

Settings

Delete your account

Account deletion is available from your account settings after signing in.

Common questions

How do credits work?

Every review you write earns one credit. Spend credits to get reviews on your own tracks. It's give-one-get-one — no money required.

How long does it take to get reviews?

Most tracks receive their first review within a few hours. Full completion (3–10 reviews depending on what you requested) typically takes 24–72 hours.

Can I get a refund on credits?

If your track didn't receive the reviews you paid for, reach out and we'll make it right. Email us at support@mixreflect.com.

Is my unreleased music safe?

Yes. Your track is only heard by the genre-matched artists assigned to review it. We never share, publish, or distribute your music.

How do I cancel my Pro subscription?

You can cancel anytime from your account settings. You'll keep Pro access until the end of your billing period.

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